FREE DELIVERY ON ORDERS OVER £96.50
FREE DELIVERY ON REGULAR BOXES (EXCLUDING BESPOKE REGULAR
FREE DELIVERY ON BESPOKE REGULAR BOXES OVER £67.60
£5.00 LOCAL DELIVERY CHARGE. ASK US FOR DETAILS OF AREAS
£9.95 DELIVERY CHARGE APPLIES TO MOST OTHER ORDERS
Additional information regarding UK delivery can be found by
following this link. Delivery
A surcharge may apply to certain remote areas of the UK. Please check
Information UK page for details.
On all bespoke boxes we charge only for the weight supplied.
This means that should we exceed the weight requested you will be
charged accordingly. Similarly if we do not reach the weight requested
we will charge accordingly.
We reserve the right on occasions to substitute a product of
similar nature and price if the requested item is not available. Before
we ship any item we will use all available means to attempt to contact
you to confirm the substitution.
Unless previously agreed we are unable to accept payment by
cheque or postal order.
Delivery of the items will be made on a Tuesday, Wednesday,
Thursday or Friday and we will notify you of the date of despatch,
consignment details and the online tracking facility.
Exchanges and refunds are not generally acceptable due to the
nature of the goods however we reserve the right to make ex-gratia
payments and offer credit against future purchases depending on the
nature of the complaint.
We reserve the right to alter the terms of this agreement at
Additional Terms Relating To The Regular Box Scheme Only.
We will continue to deliver your chosen box unless we are advised of
changes. Such changes include upgrading, suspending or cancelling the
Visa, Mastercard debit and credit cards are the only means
of payment for the regular boxes. We are unable to accept Paypal,
cheque or bank transfer. Your delivery will be cancelled immediately
following a payment refusal by your card issuer.
Changes to your box contents will be processed as quickly as
possible. All changes must be notified by the Sunday before delivery.
We will agree to changes and cancellations post Sunday however this
will be subject to a £5.00 charge..
Changes to favourites which will be added to a regular box
must be completed by Sunday of the week in which the box will be
delivered. Changes after this time may be honoured but we will require
an email or phone call to accommodate and a charge of £5.00 will be
The box contents are set two weeks in advance. In the event that we are
unable to supply the advertised products we will substitute with
alternative products of equal or greater value. We may not be able to
give notice of such a change.
The "return the box" and "recommend friends" scheme has separate terms
to this agreement and will be sent under separate cover.
Standard Terms and Conditions of Sale
These are the terms and conditions on which we will contract with you.
They apply to both trade customers and consumers. If you contract as a
consumer they do not affect your statutory rights.
regarding your personal information and the terms and conditions for
the use of the Website.
Discounts & Special Offers
Special offers can only be used against a single order and may not
apply to regular boxes nor ready priced hampers as these are heavily
The "refer a friend" offer applies to individuals where address of
recipient and referee are different locations and where the payee and
referee resides in differing locations.
Individual codes may have different conditions and these will be
advised at the point of advertising said offer.
In these terms and conditions (“Conditions”) the following words have
the following meanings: “the Buyer” means the person(s), firm or
company who purchases the Goods from the Company; “the Company” means
Devon Rose Limited; “the Contract” means any contract between the
Company and the Buyer for the sale and purchase of the Goods,
incorporating these Conditions; “Goods” means any goods agreed in the
Contract to be supplied to the Buyer by the Company (including any part
or parts of them); “Website” means the website owned by the Company
which has the address of www.devonrose.com
Any reference to any provision of a statute in these
Conditions shall be construed as a reference to that provision as
amended, reenacted or extended at the relevant time.
Any headings in these Conditions are for convenience only and
shall not affect interpretation.
Application of Conditions
All Contracts shall be subject to these Conditions although the
Conditions governing any given purchase will be those in effect at the
date of the Buyer’s order. If the Buyer orders goods after the Company
have published the changes to the Conditions, the Buyer will be bound
by those changes. It shall be the responsibility of the Buyer to check
prior to each order to ensure that they understand the precise terms
and conditions which are applicable to each order. The Company shall
display the date on which the Conditions were last updated.
Any alternative conditions or any addition, alteration or variation to
these Conditions or representations about the Goods shall not apply
unless they are expressly agreed in writing and signed by the Company
and nothing in these Conditions shall exclude or limit the Company’s
liability for fraudulent misrepresentation.
In the event that the Contract is inconsistent with these Conditions,
these Conditions shall prevail.
Purchase of Goods
Any order for Goods by the Buyer to the Company shall be deemed to be
an offer by the Buyer to purchase Goods subject to these Conditions.
The Company shall acknowledge an order placed by the Buyer by
displaying a message on the Website or sending an e-mail to the e-mail
address supplied by the Buyer or actual delivery of the Goods to the
Buyer, whichever is the earliest. The acknowledgment of an order by a
message on the Website or an e-mail shall not constitute confirmation
or acceptance of such order.
Acceptance or confirmation of an order will take place upon dispatch of
the Goods to the Buyer.
The Buyer must be over 18 years of age and must have completed the
registration process set out on the Website.
The Buyer must ensure that the terms of its order and any applicable
specifications are complete and accurate.
Description and Quality
All drawings, photographs, illustrations, measurements, specifications
or descriptions or any other information submitted or contained on the
Website, in catalogues of the Company or other advertising matter are
approximate only and shall not be deemed to form part of the Contract
or be treated as constituting any warranty, representation or condition
in relation to any of the Goods.
The Company shall be under no liability in respect of any defect in the
Goods arising from any drawing, design or specification supplied by the
Unless otherwise agreed by the Company in writing, the price for the
Goods shall be the price set out on the Website at the time the Buyer’s
order is accepted.
While the Company shall try and ensure that all prices on the Website
are accurate, errors may occur. If the Company discovers an error in
the price of Goods ordered they will inform the Buyer as soon as
possible and give the Buyer the option of reconfirming the order at the
correct price or cancelling it.
Where the price of Goods sold depends on their weight, the price of
such goods shall be the price for the actual weight of the Goods. The
Company shall display on the Website an indicative guide of the price
of certain weights of individual products.
The price for the Goods shall be inclusive of any value added tax but
shall not include any delivery charges which are payable in addition by
the Buyer to the Company, as set out on the Website.
Payment may be made by debit, credit or charge card. The cards accepted
by the Company for payment are shown on the Website.
On the date in which the Buyer places the order for Goods authority for
such payment shall be requested from the Buyer’s card issuer. Authority
for payment must be given at the time of order and in the event that
this is not given, the Company reserves the right to refuse the order
without any liability whatsoever. The Company shall reserve £1.00
against the Buyer’s card and on dispatch of the Goods, the Company
shall debit the Buyer’s card for the full price of the Goods.
Time for payment shall be of the essence.
Interest at 2% per month or part thereof will be payable, both before
and after any judgment, by the Buyer to the Company on any overdue
All payments payable to the Company under the Contract shall become due
termination of the Contract despite any other provision; or
any act or proceedings which involve the solvency of the Buyer..
Goods shall be delivered to the Buyer’s address as set out on the
order, unless otherwise agreed in writing by both parties.
Any dates specified by the Company for delivery of the Goods are
intended to be an estimate and time for delivery shall not be of the
The Goods should be signed for on delivery by a person over the age of
18 years old. If no one is available who is over the age of 18 to sign
for the Goods on delivery, the Goods will by default be left in a safe
place at the clients premises at the clients risk. By request the
delivery may be retained by the driver. The driver will leave
notification of attempted delivery and the Buyer shall be required to
telephone the delivery agent to rearrange delivery. In the event that
there is no one or no appropriate person to accept delivery of the
Goods at the time of delivery, the Company reserves the right to charge
the Buyer for any perishable items contained within the Goods, together
with the cost of delivery.
Goods left safe at the designated premises will be deemed to
be the responsibility of the recipient. Devon Rose will not accept
liability for any delivery deemed to be damaged, lost or stolen after
the delivery has been made.
In the event that the Goods delivered are incorrect,
incomplete or damaged, the Buyer must notify the Company within 2 days
following delivery, unless the Goods are perishable or at the time of
notifying the Company the suggested ‘use-by date’ of the Goods has
passed. The Company shall arrange with the Buyer, the return of the
Goods to the Company.
The Company shall, at its option, replace, repair or give credit for
any defective Goods, (except those which are perishable or have passed
their ‘use-by date’) provided that condition 28 has been complied with
and that the defective Goods have been returned to the Company within 5
days of notifying the Company in accordance with condition 28,
accurately identified and packaged appropriately.
Risk of damage to or loss of the Goods shall pass to the Buyer at the
time the Goods are delivered, regardless of whether the Buyer is able
to take delivery or not.
Ownership of the Goods shall not pass to the Buyer until the Company
has received in full and in cleared funds all sums due to it in respect
of the Goods and until such time as ownership of the Goods has passed
to the Buyer the Company shall be entitled to require the Buyer to
deliver up the Goods to the Company.
All items are subject to availability. The Company shall inform the
Buyer as soon as possible if the Goods ordered are not available and a
full refund shall be given where the Buyer has already paid for the
Goods. In the event of non-availability of the Goods (or any of them)
the Company may offer a reasonable substitute, which may be rejected by
Consumer Rights and the Right to Cancel or Amend
The Buyer shall be entitled to amend the order at anytime provided that
the Goods have not been dispatched for delivery.
The Buyer’s statutory rights including but not limited to those
contained within the Sale of Goods Act 1979 (as amended) and the Sale
and Supply of Goods and Services Act 1994, shall not be affected by the
restrictions and limitations set out in these Conditions.
Where the Buyer is entering into the Contract as a consumer the Buyer
1.from the time the Contract is made until a period of 7 days following
delivery of the Goods, have the right to cancel the Contract by sending
written notice of cancellation to the Company PROVIDED that the Buyer
is not physically present when the Contract is entered into;
2.have the right to require Goods be repaired or, where appropriate,
replaced for a period of six months after the Contract is made where
the Buyer asserts the Goods do not conform to the Contract save where
the Company can establish that the Goods do so conform.
The rights set out in condition 34.1 shall not apply where the Goods
include CDs, DVDs, tapes or other recording media, software or videos
where their seal is broken, earrings or make up which by their very
nature cannot be returned, goods which have been personalized or made
to the Buyer’s specification, or perishable goods such as food or
flowers or periodicals/magazines. This does not affect your statutory
in the event the Buyer cancels the Contract under condition
The Buyer shall be responsible for paying all reasonable costs
and expenses incurred in the Goods being returned to the Company; and
The Company shall reimburse any sum paid by the Buyer within 30 days of
the notice of cancellation being given.
Limitation of Liability
All warranties, conditions and other terms implied by statute or common
law (save for the conditions implied by section 12 of the Sale of Goods
Act 1979) are, to the fullest extent permitted by law, excluded from
the Contract. Nothing in these Conditions excludes or limits the
liability of the Company for death or personal injury caused by the
Company’s negligence or fraudulent misrepresentation.
Where the Buyer notifies the Company of any defects in
accordance with condition 28 the liability of the Company to the Buyer
for any loss or damage of whatsoever nature and however caused shall be
limited to and in no circumstances shall exceed the price of the Goods
paid by the Buyer.
The Company shall not be liable if it is prevented from or delayed in
the carrying out of its obligations under the Contract by situations of
force majeure including, without limitation, acts of God, governmental
actions, war or national emergency, acts of terrorism, protests, riot,
civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes
or other labour disputes (whether or not relating to either party's
workforce), or restraints or delays affecting carriers or inability or
delay in obtaining supplies of adequate or suitable materials or any
other event beyond the reasonable control of the Company.
The Company reserves the right to vary these Conditions at any time but
the terms and conditions which apply to the Contract between the
Company and the Buyer shall be those in force at the time the Contract
is entered into.
If any provision of these Conditions are held by any competent
authority to be invalid or unenforceable in whole or in part the
validity of the other provisions of these Conditions and the remainder
of the provision in question shall not be affected.
Failure or delay by the Company in enforcing or partially
enforcing any provision of the Contract shall not be construed as a
waiver of any of its rights under the Contract nor shall the waiver by
the Company of any breach of, or any default under, any provision of
the Contract by the Buyer be deemed a waiver of any subsequent breach
or default and will in no way affect the other terms of the Contract.
The Buyer shall not be entitled to assign the Contract or any
part of it without the prior written consent of the Company.
No other person shall have the right under the Contract
(Rights of Third Parties) Act 1999 to enforce any term of the Contract
but this does not effect any right or remedy of a third party which
exists or is available apart from that Act.
Any notice required or permitted to be given by either party
to the other under these Conditions shall be in writing and addressed
to the other party at its registered office, principal place of
business or, where the Buyer is a consumer, home or such other address
as may at the relevant time have been notified to the party giving the
notice. Such notice shall be deemed to have been given when delivered
if delivered by hand and 2 working days following the date in which the
said notice was so posted.
Law and Jurisdiction
These Conditions shall be governed by the laws of England and Wales and
the Buyer agrees to submit to the exclusive jurisdiction of the English