FREE DELIVERY ON ORDERS OVER £94.60
FREE DELIVERY ON REGULAR BOXES (EXCLUDING BESPOKE REGULAR BOXES)
FREE DELIVERY ON BESPOKE REGULAR BOXES OVER £64.60
£5.00 LOCAL DELIVERY CHARGE. ASK US FOR DETAILS OF AREAS COVERED
£9.46 DELIVERY CHARGE APPLIES TO MOST OTHER ORDERS
Additional information regarding UK delivery can be found by following this
A surcharge may apply to certain remote areas of the UK. Please check our Delivery
Information UK page for details.
On all bespoke boxes we charge only for the weight supplied. This means that
should we exceed the weight requested you will be charged accordingly. Similarly
if we do not reach the weight requested we will charge accordingly.
We reserve the right on occasions to substitute a product of similar nature
and price if the requested item is not available. Before we ship any item we
will use all available means to attempt to contact you to confirm the substitution.
Unless previously agreed we are unable to accept payment by cheque or postal
Delivery of the items will be made on a Tuesday, Wednesday, Thursday or Friday
and we will notify you of the date of despatch, consignment details and the
online tracking facility.
Exchanges and refunds are not generally acceptable due to the nature of the
goods however we reserve the right to make ex-gratia payments and offer credit
against future purchases depending on the nature of the complaint.
We reserve the right to alter the terms of this agreement at any time.
Additional Terms Relating To The Regular Box Scheme Only.
We will continue to deliver your chosen box unless we are advised of changes.
Such changes include upgrading, suspending or canceling the order.
Visa, mastercard debit and credit cards are the only acceptable method of payment
for the regular boxes. We are unable to accept paypal, cheque or bank transfer.
Your delivery will be canceled immediately following a payment refusal by your
Changes to your box contents will be honoured as quickly as possible. All changes
must be notified by the Sunday before delivery. We will agree to changes and
cancellations post Sunday however this will be subject to a £5.00 charge..
Changes to favourites which will be added to a regular box must be completed
by Sunday of the week in which the box will be delivered. Changes after this
time may be honoured but we will require an email or phone call to accommodate
and a charge of £5.00 will be levied.
The box contents are set two weeks in advance. In the event that we are unable
to supply the advertised products we will substitute with alternative products
of equal or greater value. We may not be able to give notice of such a change.
The "return the box" and "recommend friends" scheme has
separate terms to this agreement and will be sent under separate cover.
Standard Terms and Conditions of Sale
These are the terms and conditions on which we will contract with you. They
apply to both trade customers and consumers. If you contract as a consumer they
do not affect your statutory rights.
information and the terms and conditions for the use of the Website.
Discounts & Special Offers
Special offers can only be used against a single order and may not apply to
regular boxes nor ready priced hampers as these are heavily discounted already.
The "refer a friend" offer applies to individuals where address of
recipient and referee are different locations and where the payee and referee
resides in differing locations.
Individual codes may have different conditions and these will be advised at
the point of advertising said offer.
In these terms and conditions (Conditions) the following words have
the following meanings: the Buyer means the person(s), firm or company
who purchases the Goods from the Company; the Company means Devon
Rose Limited; the Contract means any contract between the Company
and the Buyer for the sale and purchase of the Goods, incorporating these Conditions;
Goods means any goods agreed in the Contract to be supplied to the
Buyer by the Company (including any part or parts of them); Website
means the website owned by the Company which has the address of www.devonrose.com
Any reference to any provision of a statute in these Conditions shall be construed
as a reference to that provision as amended, reenacted or extended at the relevant
Any headings in these Conditions are for convenience only and shall not affect
Application of Conditions
All Contracts shall be subject to these Conditions although the Conditions governing
any given purchase will be those in effect at the date of the Buyers order.
If the Buyer orders goods after the Company have published the changes to the
Conditions, the Buyer will be bound by those changes. It shall be the responsibility
of the Buyer to check prior to each order to ensure that they understand the
precise terms and conditions which are applicable to each order. The Company
shall display the date on which the Conditions were last updated.
Any alternative conditions or any addition, alteration or variation to these
Conditions or representations about the Goods shall not apply unless they are
expressly agreed in writing and signed by the Company and nothing in these Conditions
shall exclude or limit the Companys liability for fraudulent misrepresentation.
In the event that the Contract is inconsistent with these Conditions, these
Conditions shall prevail.
Purchase of Goods
Any order for Goods by the Buyer to the Company shall be deemed to be an offer
by the Buyer to purchase Goods subject to these Conditions.
The Company shall acknowledge an order placed by the Buyer by displaying a message
on the Website or sending an e-mail to the e-mail address supplied by the Buyer
or actual delivery of the Goods to the Buyer, whichever is the earliest. The
acknowledgment of an order by a message on the Website or an e-mail shall not
constitute confirmation or acceptance of such order.
Acceptance or confirmation of an order will take place upon dispatch of the
Goods to the Buyer.
The Buyer must be over 18 years of age and must have completed the registration
process set out on the Website.
The Buyer must ensure that the terms of its order and any applicable specifications
are complete and accurate.
Description and Quality
All drawings, photographs, illustrations, measurements, specifications or descriptions
or any other information submitted or contained on the Website, in catalogues
of the Company or other advertising matter are approximate only and shall not
be deemed to form part of the Contract or be treated as constituting any warranty,
representation or condition in relation to any of the Goods.
The Company shall be under no liability in respect of any defect in the Goods
arising from any drawing, design or specification supplied by the Buyer
Unless otherwise agreed by the Company in writing, the price for the Goods shall
be the price set out on the Website at the time the Buyers order is accepted.
While the Company shall try and ensure that all prices on the Website are accurate,
errors may occur. If the Company discovers an error in the price of Goods ordered
they will inform the Buyer as soon as possible and give the Buyer the option
of reconfirming the order at the correct price or cancelling it.
Where the price of Goods sold depends on their weight, the price of such goods
shall be the price for the actual weight of the Goods. The Company shall display
on the Website an indicative guide of the price of certain weights of individual
The price for the Goods shall be inclusive of any value added tax but shall
not include any delivery charges which are payable in addition by the Buyer
to the Company, as set out on the Website.
Payment may be made by debit, credit or charge card. The cards accepted by the
Company for payment are shown on the Website.
On the date in which the Buyer places the order for Goods authority for such
payment shall be requested from the Buyers card issuer. Authority for
payment must be given at the time of order and in the event that this is not
given, the Company reserves the right to refuse the order without any liability
whatsoever. The Company shall reserve £1.00 against the Buyers card
and on dispatch of the Goods, the Company shall debit the Buyers card
for the full price of the Goods.
Time for payment shall be of the essence.
Interest at 2% per month or part thereof will be payable, both before and after
any judgment, by the Buyer to the Company on any overdue payments.
All payments payable to the Company under the Contract shall become due immediately
termination of the Contract despite any other provision; or
any act or proceedings which involve the solvency of the Buyer..
Goods shall be delivered to the Buyers address as set out on the order,
unless otherwise agreed in writing by both parties.
Any dates specified by the Company for delivery of the Goods are intended to
be an estimate and time for delivery shall not be of the essence.
The Goods should be signed for on delivery by a person over the age of 18 years
old. If no one is available who is over the age of 18 to sign for the Goods
on delivery, the Goods will by default be left in a safe place at the clients
premises at the clients risk. By request the delivery may be retained by the
driver. The driver will leave notification of attempted delivery and the Buyer
shall be required to telephone the delivery agent to rearrange delivery. In
the event that there is no one or no appropriate person to accept delivery of
the Goods at the time of delivery, the Company reserves the right to charge
the Buyer for any perishable items contained within the Goods, together with
the cost of delivery.
Goods left safe at the designated premises will be deemed to be the responsibility
of the recipient. Devon Rose will not accept liability for any delivery deemed
to be damaged, lost or stolen after the delivery has been made.
In the event that the Goods delivered are incorrect, incomplete or damaged,
the Buyer must notify the Company within 2 days following delivery, unless the
Goods are perishable or at the time of notifying the Company the suggested use-by
date of the Goods has passed. The Company shall arrange with the Buyer,
the return of the Goods to the Company.
The Company shall, at its option, replace, repair or give credit for any defective
Goods, (except those which are perishable or have passed their use-by
date) provided that condition 28 has been complied with and that the defective
Goods have been returned to the Company within 5 days of notifying the Company
in accordance with condition 28, accurately identified and packaged appropriately.
Risk of damage to or loss of the Goods shall pass to the Buyer at the time the
Goods are delivered, regardless of whether the Buyer is able to take delivery
Ownership of the Goods shall not pass to the Buyer until the Company has received
in full and in cleared funds all sums due to it in respect of the Goods and
until such time as ownership of the Goods has passed to the Buyer the Company
shall be entitled to require the Buyer to deliver up the Goods to the Company.
All items are subject to availability. The Company shall inform the Buyer as
soon as possible if the Goods ordered are not available and a full refund shall
be given where the Buyer has already paid for the Goods. In the event of non-availability
of the Goods (or any of them) the Company may offer a reasonable substitute,
which may be rejected by the Buyer.
Consumer Rights and the Right to Cancel or Amend
The Buyer shall be entitled to amend the order at anytime provided that the
Goods have not been dispatched for delivery.
The Buyers statutory rights including but not limited to those contained
within the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods
and Services Act 1994, shall not be affected by the restrictions and limitations
set out in these Conditions.
Where the Buyer is entering into the Contract as a consumer the Buyer shall:
1.from the time the Contract is made until a period of 7 days following delivery
of the Goods, have the right to cancel the Contract by sending written notice
of cancellation to the Company PROVIDED that the Buyer is not physically present
when the Contract is entered into;
2.have the right to require Goods be repaired or, where appropriate, replaced
for a period of six months after the Contract is made where the Buyer asserts
the Goods do not conform to the Contract save where the Company can establish
that the Goods do so conform.
The rights set out in condition 34.1 shall not apply where the Goods include
CDs, DVDs, tapes or other recording media, software or videos where their seal
is broken, earrings or make up which by their very nature cannot be returned,
goods which have been personalized or made to the Buyers specification,
or perishable goods such as food or flowers or periodicals/magazines. This does
not affect your statutory rights.
in the event the Buyer cancels the Contract under condition 34.1 above:
The Buyer shall be responsible for paying all reasonable costs and expenses
incurred in the Goods being returned to the Company; and
The Company shall reimburse any sum paid by the Buyer within 30 days of the
notice of cancellation being given.
Limitation of Liability
All warranties, conditions and other terms implied by statute or common law
(save for the conditions implied by section 12 of the Sale of Goods Act 1979)
are, to the fullest extent permitted by law, excluded from the Contract. Nothing
in these Conditions excludes or limits the liability of the Company for death
or personal injury caused by the Companys negligence or fraudulent misrepresentation.
Where the Buyer notifies the Company of any defects in accordance with condition
28 the liability of the Company to the Buyer for any loss or damage of whatsoever
nature and however caused shall be limited to and in no circumstances shall
exceed the price of the Goods paid by the Buyer.
The Company shall not be liable if it is prevented from or delayed in the carrying
out of its obligations under the Contract by situations of force majeure including,
without limitation, acts of God, governmental actions, war or national emergency,
acts of terrorism, protests, riot, civil commotion, fire, explosion, flood,
epidemic, lock-outs, strikes or other labour disputes (whether or not relating
to either party's workforce), or restraints or delays affecting carriers or
inability or delay in obtaining supplies of adequate or suitable materials or
any other event beyond the reasonable control of the Company.
The Company reserves the right to vary these Conditions at any time but the
terms and conditions which apply to the Contract between the Company and the
Buyer shall be those in force at the time the Contract is entered into.
If any provision of these Conditions are held by any competent authority to
be invalid or unenforceable in whole or in part the validity of the other provisions
of these Conditions and the remainder of the provision in question shall not
Failure or delay by the Company in enforcing or partially enforcing any provision
of the Contract shall not be construed as a waiver of any of its rights under
the Contract nor shall the waiver by the Company of any breach of, or any default
under, any provision of the Contract by the Buyer be deemed a waiver of any
subsequent breach or default and will in no way affect the other terms of the
The Buyer shall not be entitled to assign the Contract or any part of it without
the prior written consent of the Company.
No other person shall have the right under the Contract (Rights of Third Parties)
Act 1999 to enforce any term of the Contract but this does not effect any right
or remedy of a third party which exists or is available apart from that Act.
Any notice required or permitted to be given by either party to the other under
these Conditions shall be in writing and addressed to the other party at its
registered office, principal place of business or, where the Buyer is a consumer,
home or such other address as may at the relevant time have been notified to
the party giving the notice. Such notice shall be deemed to have been given
when delivered if delivered by hand and 2 working days following the date in
which the said notice was so posted.
Law and Jurisdiction
These Conditions shall be governed by the laws of England and Wales and the
Buyer agrees to submit to the exclusive jurisdiction of the English Courts.