Wholesale FAQ

Wholesale FAQ

We will always do our best to get you what you need, when you need it. Below are a few of our frequently asked questions. If you have a question that does not appear here please do get in touch with us using the details below.

Can I open a wholesale account without owning a business?

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Do you offer same day delivery?

While we always do our best to accommodate all delivery requirements, we cannot guarantee same day delivery, due to our location and the bespoke nature of our products. However please do ask us and if it's possible we will deliver! 

Can you access my business without someone there to let you in?

Yes we can, if you tell us where to leave your delivery or give us access via a code or a key, we are happy to leave your delivery safe.

Who is your courrier?

We use a range of couriers depending on which part of the world we are delivering to. Call us for a quote for your area.

How can I make an order?

You can place an order by phone or email. Either contact our offices direct on the details below, or place your order through one of our dedicated account managers.

What are your working hours?

Our hours are 8.30am to 5pm Monday - Friday. Any out of ours calls can be left on our answerphone. For urgent calls please contact your dedicated account manager. 

Can I change my order after I've placed it?

You can change your order up to the day before despatch.